Unfortunately, once again, the ATO has let us down. Current processing times for refunds are nearing 30 days, and the ATO will not escalate returns until they have at least reached 30 days. Please be aware that the ATO at this point refuses to admit this delay in writing, however we, as Tax Agents, have been verbally advised. We are speaking to the NTAA to try and get our disappointment across to the ATO, and encourage the ATO to admit guilt via a press release. Please be assured that as soon as your refunds are with us (cheque or trust) we will be forwarding them on as quickly as we can.